Hi

I went for a trip to Andaman (from Bangalore) between 26/1 to 30/1 with my family. My trip adviser was Padma and she was very good and did all the things
from Ticket booking to total coordination till the end of the trip to the best of her abilities.

I feel the costs were very competitive compared to any other agency and the whole thing went on very well.

The local agency at Andaman were also very courteous and good, however they can still improve in many areas.

Suggestions:
1. The whole tripd depended on the local agency there at trip site and Trip Factory had very little presence / control, if the local agent
turned out to be bad, I feel trip factory had very little control over them and the traveler might ended up suffering.
2. The whole trip could have planned better if I was given various options available in the beginning itself.


I suggest Trip factory, being a new agency in this business to consider the above points for further improvement and betterm

Viswanathan

It was my first experience booking a tour with TripFactory, and I was pleasantly surprised with their services.

TripFactory's strength is their amazing staff who will go out of their way to make sure everything is to your likeness before, during and after your tour. I booked a 4 days + 3 nights tour to Bangkok with my wife and wanted to explore the city at my leisure, so didn't need a tour package that had lots of sightseeing.

Initially, I liked TF's prices, but not the details, so the travel expert assigned to me - Kamini Sharma immediately adjusted the trip. She did this many times and promptly, until I was totally satisfied with the package. Same thing with travel insurance - the initial insurance rep assigned to me had some family emergency, so could not help me to my satisfaction, so I had almost given up on getting insurance, but Kamini jumped in and put me in touch with Sudeep, who ensured I got the insurance package before we left.

The founder Vinay is also personally interested in knowing if all his customers had a good trip, which explains why their services are 5 star.

So, for my next tour to anywhere, I know I am going to TripFactory! Great job guys!

Hi,

I Had an awesome honeymoon trip to Andaman . All thanks to Shahi Taj Sultana for helping me book all the itineraries .
Everything was very well organised as promised and we had a gala time in Andaman. Enjoyed the Scuba diving experience and also snorkeling . Thanks to Shahi once again for making our honeymoon travel a memorable and a enjoyable one.

Thanks,
Susan

Dear Avinash,
it was memorable tour with TRIPFACTORY. The arrangements were extremely good, transportation, pick up and drop and the Driver was very very co operative and nice human being. Guided us very well. took us to all the places in wayanad. Avinash you co-ordinated very well while booking.

you made our tour memorable and clean one.

thanks and regards
sameer joshi
8050947473

We booked a 6 day customized trip to Bali. The private guide there was very helpful. She understood our needs of traveling with elderly parents and at the same time made sure we see the best there is that Bali has to offer. Our hotel location was at the centre of Kuta, the heart of Bali. Our travels were very well organized with clean vehicles and no fusses for any requests. We'd surely recommend the services to others looking for a stay in Bali.

As far the best site for the travellers who are looking for the complete package trip with the customisation. Employees working for Tripfactory are very helpful and they give a complete guidance to the customer throughout their trip. This is my second time when I had booked my vacation and it was a completely satisfying and also looking forward to book my future vacation with you guys, you guys are wonderful.

All the best Tripfactory.😊

I have taken a package of Dubai from Ms Shreya Nair from Trip Factory. I would love to appreciate the efforrt made by Shreya for making my this international trip so wonderful. The trip was well managed. We have been provided with the entire information regarding the destination and properties which we had to visit over there. A great and full time assistance and time to time guidance was provided by Ms shreya. I was travelling with my wife and it was amazing because everyone over there were really supportive. Shreya has provided me with the detailed information about Indian food courts and made whats app groups, so we did not face any problem in that as wel. It was my pleasure to take a package from Ms Shreya Nair from Trip Factory. Its a dream come true . I would love to travel more with Trip Factory and would love to take more packages from Ms shreya Nair.

To have such an amazing and knowledgeable resource in a company is a proud itself.

Thanx a lot Ms Shreya Nair for this wonderfull journey!

It was nice

Me and my wife had a wonderful trip to Thailand, thanks to TripFactory for arranging things perfectly.

We had booked 6N/7D . Even before leaving India we were given all contact numbers in Bangkok and Phuket and a WhatsApp group was created by TripFactory in case we ran into issues to help us.

Starting with flights
Bengaluru --> Bangkok, Bangkok --> Phuket, Phuket --> Bangkok and Bangkok --> Bengaluru whole travel was in Thai airways which I loved. Transfer to hotel and back to airport were on time and hassle free. Any doubts I had during my stay or travel was immediately cleared by them. Hotel stay in Phuket was really good and the one in Bangkok was also good [location was great but room could have been a bit better still good]. Their itinerary is highly customisable and I customised them to my needs.

Once again thanks a ton guys would certainly recommend TripFactory to my friends and family.

Had a great trip to Bangkok and Pattaya overall. Thanks Trip Factory for organising well. Just a feedback..half day city tour could have been scheduled after lunch since we arrived in Bangkok only at 11.45 and the tour started at 12. Otherwise it was a good experience

Excellent work with great planning, enjoyed lot, keep this good work going...

Good experience. Thanks Trip Factory for such good reasonable trip.

The overall experience was very enjoyable and satisfying. All the drivers and guide who came accompanied us in the trip were highly professional and very sensible, well natured people. That's very rare finding so far in my experience.

But we were dissatisfied with one thing. There could have been better planning on the last day. Hotel check out time was 8 am and boarding time was 3.20 pm. In between he were left stranded with our luggages and no plans . You should have planned some other place for us on the fourth day as it went wasted.
And I had to pay extra charges to engage myself in the fourth day. This can be better planned but otherwise I am completely satisfied with the service.

This is my second trip with Trip Factory. The first one was to Thailand and this was to Rajasthan. The entire experience was surreal. Right from the initial ask to tailor the itinerary to asks to check a few additional places along the way was all accommodated.

The vehicle provided was in good condition and we got a very nice driver who helped us along the way.

The hotels booked were all good and each had a different look and feel. A place, a desert camp, a dhani kind of resort we got an opportunity to experience each of them.

As the D-Day approached, trip factory sent reminders and tips on what places to cover/shop etc and this was helpful..

Couple of improvement areas -
- While booking hotels we should be given a choice of them being walking distance to shopping areas. That will help customers a lot.
- Hot water was a small problem in couple of hotels but this is a small hiccup we can ignore since the water did come by in some time..

Special Mention:
A special mention to our driver, Surendra who was really professional to the core and helpful.
A special mention to our parter Vijay GN who designed the itinerary and was approachable all through the process!

What next:
I am planning a trip to Leh/Ladakh and Andaman sometime this year and will again go with Trip Factory.

Except for a few of the transfers everything else was perfectly organised. The hotel was really good but it has a very small toilets.Our agent was very helpful throughout the trip.great experience overall!

Amazing trip, one to remember. Tarannum gave us the best hotels at given location within short period of time. Someone from Tripfactory was always looking after us during the trip if we were facing any issues. Would recommend to friends and family. Was but disappointed when we landed at Kochi airport and had to wait for cab for a long time to pick us up. Hope that doesn’t happens again. Second was the hotel at tekerrary. Not up to mark and food was not that great as well. But the hotel that we got in Munnar was amazing, all credit goes to Tarannum. House boat experience was also amazing and thank you so much Tarannum and the house boat people for the candle light dinner. Overall good experience.

Thanks for tripfactory.we have full enjoyed during goa trip.we have full satisfied with your plan.Next trip will be generate in summer season we will touch you .thanks again good job tarnnum

Over all, it is satisfactory. Hotel at Port Blair on day 1 is not up to our expectations( GB Ociana). At Cellular Jail, light and sound show was booked for 6.40 pm show. Unnessessaryly we have to wait for one hour. This has to be avoided

Excellent......

Thanks to Tripfactory, we had a great time on our family trip to Singapore, the hotels were excellent and the scheduling was top notch, the pick up's and drops were prompt and on time except for one Mr.Wong who kinda ruined it on the last day, it was customary for all pick up person's to intimate us a few minutes before arriving for the pick up and ask us to wait at the lobby but Mr.Wong has his own rules, he arrived at the hotel and waited while unaware we were waiting in the rooms and trying the emergency contact number which were not responding and Mr.Wong contacted through the hotel and left without picking us up after we came down and not before creating a scene.I suggest tripfactory think twice before deputing him for pick up especially for Indian clients, also make sure your emergency numbers do respond when they get a call, we did not face any emergecy as such but called for some information while in sentosa and got a call back 3 hrs later but the staff at the hotel more than made up for it. That apart it was a superbly managed tour and have to make a special mention of Ms.Padma, she's been unbelievably helpful and accessible when we needed her while co-ordinating every aspect of our trip and she will be one of the reasons for us to opt for tripfactory the next time. Everything said, it'll be a 5/5 for Ms.Padma and tripfactory