This is my second trip with Trip Factory. The first one was to Thailand and this was to Rajasthan. The entire experience was surreal. Right from the initial ask to tailor the itinerary to asks to check a few additional places along the way was all accommodated.

The vehicle provided was in good condition and we got a very nice driver who helped us along the way.

The hotels booked were all good and each had a different look and feel. A place, a desert camp, a dhani kind of resort we got an opportunity to experience each of them.

As the D-Day approached, trip factory sent reminders and tips on what places to cover/shop etc and this was helpful..

Couple of improvement areas -
- While booking hotels we should be given a choice of them being walking distance to shopping areas. That will help customers a lot.
- Hot water was a small problem in couple of hotels but this is a small hiccup we can ignore since the water did come by in some time..

Special Mention:
A special mention to our driver, Surendra who was really professional to the core and helpful.
A special mention to our parter Vijay GN who designed the itinerary and was approachable all through the process!

What next:
I am planning a trip to Leh/Ladakh and Andaman sometime this year and will again go with Trip Factory.

Except for a few of the transfers everything else was perfectly organised. The hotel was really good but it has a very small toilets.Our agent was very helpful throughout the trip.great experience overall!

Amazing trip, one to remember. Tarannum gave us the best hotels at given location within short period of time. Someone from Tripfactory was always looking after us during the trip if we were facing any issues. Would recommend to friends and family. Was but disappointed when we landed at Kochi airport and had to wait for cab for a long time to pick us up. Hope that doesn’t happens again. Second was the hotel at tekerrary. Not up to mark and food was not that great as well. But the hotel that we got in Munnar was amazing, all credit goes to Tarannum. House boat experience was also amazing and thank you so much Tarannum and the house boat people for the candle light dinner. Overall good experience.

Thanks for tripfactory.we have full enjoyed during goa trip.we have full satisfied with your plan.Next trip will be generate in summer season we will touch you .thanks again good job tarnnum

Over all, it is satisfactory. Hotel at Port Blair on day 1 is not up to our expectations( GB Ociana). At Cellular Jail, light and sound show was booked for 6.40 pm show. Unnessessaryly we have to wait for one hour. This has to be avoided

Excellent......

Thanks to Tripfactory, we had a great time on our family trip to Singapore, the hotels were excellent and the scheduling was top notch, the pick up's and drops were prompt and on time except for one Mr.Wong who kinda ruined it on the last day, it was customary for all pick up person's to intimate us a few minutes before arriving for the pick up and ask us to wait at the lobby but Mr.Wong has his own rules, he arrived at the hotel and waited while unaware we were waiting in the rooms and trying the emergency contact number which were not responding and Mr.Wong contacted through the hotel and left without picking us up after we came down and not before creating a scene.I suggest tripfactory think twice before deputing him for pick up especially for Indian clients, also make sure your emergency numbers do respond when they get a call, we did not face any emergecy as such but called for some information while in sentosa and got a call back 3 hrs later but the staff at the hotel more than made up for it. That apart it was a superbly managed tour and have to make a special mention of Ms.Padma, she's been unbelievably helpful and accessible when we needed her while co-ordinating every aspect of our trip and she will be one of the reasons for us to opt for tripfactory the next time. Everything said, it'll be a 5/5 for Ms.Padma and tripfactory

The trip was planned well except I felt it was a bit expensive...

You Guy's are simply superb! 

I was initially reluctant with these guys stating can I trust these guys for my 1st international trip?

Then came LADY GAGA my trip advisor Falak, I chewed her brains 50 plus times as I wanted best of offer, best of itterny, best of hotels she was very helpful all times with patience giving all required information with detailed information more than required, they never assumed that I was aware and reiterated all information a to z.

Booked for my Dubai trip on 18th January 2018.

Days neared to my travel and I was very scared that I have not met them ! is my travel organised? Went to Emirates site validated my tickets, logged in to UAE visa app and validated my visa, called Hyatt regency at Dubai validated my hotel booking and this gave my bit comfort.

Finally day arrived., Was surprised by calls by staff 

1) Gentleman called me and created what's up group and said you have any issues anytime post the message and we will get into action.

2) Received 2nd call for travel giving whom to contact at Dubai, what to carry in flight, what not to carry, what time i am required to come to airport, process to follow a detailed plan .

3)Call now from Sweet lady falak reiterated above information

4) Received all coupons via email.

5) Received call from their international correspondence office and reiterated itterny and shared number of trip coordinator.

6) Arrived at airport things went smother and on landing at Dubai, could see my name board held by them greeted at airport and envelope containing Dubai map,  contact details and local sim card preactivated.

7) Another what's up group created by them and was so accessible messages sent at even midnight was answers instantly.


Every single day I was kept informed about journey and no confusions or missouts

Guys you Rock and my going forward preference is only TRIP FACTORY and Falak particularly.

 You score 10 of 10.

It Was Awesome Experience...Nice Hotels

We started off pretty poorly
I am not sure but there was some miscommunication and we took our flight to Thailand without the travel itenary which was supposedly sent by the TripFactory team.
We landed in Bangkok and the visa took extra long due to poor Thai immigration policy of having fast visa counters without recites. We come out with no driver waiting for us, we have no clue how to find one. We call the Emergency no. Given by TripFactory, all 3 of them and we find not one responding..........EMERGENCY!
We book our own cab and reach the hotel
After that the trip factory guys were back on track
Especially our travel coordinator Ms Shruthi. She took good care sent us all the numbers and enquire did all was on track throughout the trip. They also make a WhatsApp group that’s also for Emergency but no much use as it’s only work hours and stuff. So do all the background work yourself and don’t rely on TF team to help much but for your primary agent. Was lucky that our agent/ coordinator was always available for help.
We were happy with booking process though as we were very particular about a lot stuff ....room, resort, where to visit, free time and stuff so Shruti was very patient and gave us 33 trip options over. 2 weeks.
She was good and patient, worked even on holidays to give us our trip and thank her for that.
Our trip went well
Thanks Shruti
TF needs to have some form our checklist for people who have booked and have to give more info
Up your Emergency service
You can’t give excuses like it’s sunday and it’s late night so no one responded.

Well organized.

Dubai trip was our first experience with Tripfactory. It was fantastic. All the arrangements were well taken care of and the service of Royal Arabian was really fantastic. Holiday Inn Express where we were accommodated was very nice, but in an isolated place. My suggestion is that you should provide hotels in the city centre, so that we can spend our free time properly.

We were met at the airport at the appointed time. The driver was punctual drove responsibly and knew the routes well . The hotel in Udaipur was clean and barring extra bed arrangements we had a pleasant stay . The breakfast was also good. The Jodhpur hotels were spacious and staff friendly. Both hotels are ideal for tourists who spend less time on the room as they don’t have great view or balcony or places to lounge. But they are clean and comfortable to spend the night and move on to sightseeing. Jodhpur hotel is strictly vegetarian no eggs too which was fine for us but you can specify for other guests

Good Trip, Enjoyed...Everything is well organised by Trip Factory.
Thanks to the Tripfactory Team , Especially Thank you so much to Minaxi mam.
Minaxi mam is so co-operative. Thank you once again.
I will Contact you soon for the next tour....

Drinking Water provided in hotel was not sufficient to meet requirment.

Prakash yad is young dynamic and well experienced travel expart, 💯%value for money ,ihave recommend to my friends and family membars.

Hotel in Jaisalmer was a let down. It is was not even 2 star hotel. This has pulled down the rating from 5 to 4.5. Driver and car were excellent. Services in Bikaner hotel was poor. Room was not ready, we had to ask for coffee and tea bags, water etc. got it after follow up.

Suggestions - most hotels were away from city. Hence shopping was difficult. If you could arrange was hotels within city, it would be good.

Our trip to dubai was very good. Travel stay n also the city tour was very comfortable.

My trip started with a hiccup but got better with time. Thanks Fouzia and Imad for the continous support and assistance to ensure a smooth trip. The fact that you'll dealt with the hiccup quite efficiently is commendable

A small suggesstion: please get the hotel bookings confirmed a week prior to the customer's departure to avoid the issue that i faced.

All the very best to you and your team!