Excellent support by Tripfactory team before leaving for the trip was followed by equally good service by overseas partner. Vehicles always reported on time, and guides were very helpful. We had specific requirement for services apartment, and it was well arranged as well. Tour was planned by the advisor, keeping in mind the tourist season and attractions were reasonably crowded. Overall a memorable trip, and Tripfactory is highly recommend

Our trip coordinator in your office Ms. Falak Naaz took care of each and every aspect of our travel and ensured that all comforts were provided to us from the time we left Delhi (one person from Mumbai) and reached Kuwait and reached our destination Dubai together. She coordinated with the transport set-up for our timely pick up from the airport to the hotel. The hotel accommodation was very good and suiting our taste as regards amenities and facilities. The local trips/tours to night Safari, underwater world and to the Burj Khalifa all were fantastic and enjoyed every moment of our stay. The entire credit of our trip goes to our trip Coordinator Falak. All the best to her.

Good service and very proactive approach by Soumyadip.

it was good and well organised

It was an awesom experience with Trip Factory.
The co ordination was jus fab. Spl thanks to Athar for arranging such a wonderful trip for us . None the less the driver was very polite and patient enough to take us around the places . I will definitely recommend trip factory to others and I will for sure get in touch with Athar for our future trips.


Thanks Athar
Kudoss trip factory

Our trip to Dubai was awesome and we enjoyed every bit of it. Deepak from Trip Factory especially has been very helpful and ensured that there was no show stopper at all to kill any bit of our excitement. The itinerary was well planned as well, just that one day was too exhaustive and could have been a little relaxed had some running around been avoided. There was also a bit of panic and unrest as we did not have our pick-up on time on one of the occasions and there was no information provided in advance about the pick up point or the driver details. Barring just this one incident, the trip was fantastic and I would surely turn to Trip Factory & Deepak again in the future. Thanks again for the wonderful experience!!

Would like to thank Trip Factory and Mr.Vijay Gn in particular for making my 5 days family trip to Jaipur, Ajmer and Pushkar a memorable one. Mr.Vijay was very cordial and understanding right from my first interaction. He was very prompt and sure about the plans that were being chalked out. He was very patient in his communication even as the plans underwent many iterations !! The Hotels chosen were good, Since we were on almost on the road covering many places , it was very important that we had a good vehicle and more so a knowledgeable and courteous driver. I need to make a special mention about our driver, Mr.Mahaveer who was very good. All in all it was a very enjoyable trip and we look forward to many more . Thank s and Regards

We had a trip to Dubai in a month of Dec 17. The trip was booked on short notice and we had an overall wonderful experience by booking it through Trip Factory.

I came across Trip Factory through internet and asked quotes for my trip which they did it instantaneously. The best part was that TF was ready to customize the trip as per my requirement. After finalizing quotes and initial payment made, tickets were booked. TF designated one tour Manager (Varsha) who looks after the trip. The good part was once it was discussed that I will be doing remaining payment on xyz date, no one was bugging or reminding for a payment.

The trip started with a good note but had some inconvenience in flight. Here I must appreciate Varsha, Trip Manager and Amit CEO of the company who pitched in to rectify the inconvenience. This shows the USP of company where they are sticking to their promises and senior leadership is also monitoring the progress of the trip.

During trip we did not faced a problem except some slippage of timeline, which can be looked after. Overall excellent experience and I have already started recommending TF to my colleagues in Armed Forces.

From the begning itself the assisatance of travel expert in planning and customising the trip was very helpfull. The itenary was completely carried out from pick up from airport to drop in to airport But the local travel agency Royal arabia was not up to the mark.One day they failed to pick up from hotel. But on intimating this to the travel expert ,the tripfactory had made alternate arrangements .it is remarkable that immediate actions were done on this regard.
As a frequent traveller covering almost all regions in the world I am happy to rate this travel as " very good".

My Dubai trip was fine, not any hassle.

Only issue is time management was not good.

On Bhruj Khalifa day the pickup was at 5 pm and entire day no activity. And after 5 pm time as not sufficient for under water, aquarium, Bhruj Khalifa, fountain. We have missed fountain show not able to see Dubai Mall main attraction Dinosaur skeleton and other parts of mall . If it was 1.30 pm pickup it would have being better and able to enjoy more.

Trip to Andaman Island
Booking Experience :
When I started searching for trip organizers, one of results was TripFactory which was unheard till that time.I was bit apprehensive to book a long holiday package with a unknown company.The reviews were good, hence started inquiring about details.During the course of inquiry had asked for few changes, the Trip coordinator could able to accommodate the changes and could able to give a refreshed package.

After booking is confirmed and making the first part of payment, complete details of Trip including Air tickets, Hotels and Other trip itinerary was shared by TripFactory.

Trip Experience :
1.At the beginning of Trip a Whatsup group was created to bring up any issues faced during the trip.
2.Pickup from Airport/Hotels/Ferry points/Sight seeing points were properly organised
3.Each day there was briefing about the next day's activities and timings
4.Hotels/Resorts booked were satisfying

Overall it was a good trip.

Since this was our first trip through TripFactory we did have some worries in the beginning about how our trip would be arranged. All the questions in our mind were put to rest during the booking process itself. The travel agent helped us a lot and suggested the right package and customised as per our requirements. All the details were sent much in advance and he ensured he gave us all details before our departure. The representative (driver) Mr. Riyaz picked us up from the airport and guided us in a wonderful and friendly manner throughout our entire trip. We are very thankful to him for making our trip very pleasant. He gave us all the information about do's and dont's through out the trip and even helped us by advising us to not to fall prey to money hungry agents in Gulmarg and Pahalgam. He ensured we bought genuine products as well. Thank you so much TripFactory for the wonderful trip. Would definitely recommend you for all our family and friends.

Our trip to the Andamans was an amazing experience! It was planned well and customised as per our need by our expert. The package was at a competitive price. Our guides were cordial and the drivers were very punctual. But Trip Factory should work on their communication with the suppliers. A few glitches arised because of this but it was resolved after a while. All places were covered as per the itinerary. Overall, good job!

Overall the Dubai trip was an enjoyable one. The pick up person at the airport had arrived on time. The staff during the trip were courteous and helpful. The pick up for the other itineraries during this trip was also mostly on time. No hassles throughout the entire trip. Recommended travel partner for me.

However, the quality of food served in the desert safari and the programs in the desert camp were below average. Though this is not a feedback for TripFactory, I would request them to communicate this to appropriate people so that the quality of food and cultural programs improve.

Another suggestion I would recommend is that TripFactory can give a complimentary local SIM card for international trips as having a local number helps in easy communication.

Positives:
- Quality of the package and offerings from Tripfactory. This includes hotel, Alexandria cruise, Desert Safari, etc.
- Information and all necessary documents shared prior to the trip
- Good firefighting / support (ex. Whatsapp Group creation) for emergency scenarios
- Good Travel SME who was responsive to all queries
- Good customer care team for support on all queries
- Competitive prices

Negatives
- Logistics Communication during the trip (and therefore a lot of firefighting required). - Overall communications at Onsite can be improved definitely
- No single point of contact on supplier side (therefore in these cases International Roaming is must which is a cost burden on the customer)
- Change in plan for the last day . Half day city tour was supposed to be followed by Dubai Mall but Turning point dropped us at hotel
- Delay in Burj Khalifa for which our plans changed
- Special care of tourists with children should be considered by Tripfactory

Great trip organizer- Highly recommend!

Our trip to Kashmir exceeded our expectations on every level. From my very first interaction with Vijay Gn, our travel agent demonstrated his care and concern for understanding the needs of our trip.
This was a fabulous trip!Every hotel we stayed at was wonderful in terms of location, proximity to major sites, customer service, and overall amenities.
In summary, the trip that our travel company put together was a vacation that my wife and I will always cherish.

Thanks again to our agent - Vijay Gn and this company for putting all this together for us, and helping make a dream come alive.

wonderful trip, all hotel was good.

It was wonderful trip organised by Shubham. stay was good . very nice view from hotel room. thanks a lot TripFactory & shubham.

Overall opinion about the trip is "excellent".

Your Co-ordinators at different places took care of us well, they were right on time waiting to pick us up for the next destination, provided guidance at each level and made us enjoy the trip.

Only one incident at Havlock. One Co-ordinator by name Rehmatulla did not turn up at the right time for Kala Pattar Beach. He was supposed to receive us at 4.00 pm. Because of his delay by more than 20 minutes, we could not spend more time at the beach. Added to this the weather was very cloudy and it was dark by 5.15 pm.

This is not a complaint. Your customers henceforth should not undergo such experience.

Mr Zaid, our travel expenses will be reimbursed by my employer. So please send the bill at the earliest.

Regards,

Nagendra Babu

Trip factory response was good. They took care of entire tour and they handled everything pretty good. We were there for five nights and went to Portblair and Havelock. I think four nights would’ve been enough. Or wish we spent more time in Havelock than Portblair. We didn’t had enough time in the Elephant beach on second day as we went to scuba in the morning.