We booked 6N and 7 days holiday trip to Rajasthan. 2N Jaipur, 2N Jodhpur & 2N Udaipur. The travel agent was quite helpful and arranged everything in a professional manner.

At Jaipur we stayed at The Theme hotel. Very friendly staff and they took care of us very well. Room service was quick. The room size was small when compared to other hotels but otherwise everything was good. Breakfast was very good in Theme. Overall good experience.

At Jodhpur we stayed in "The Fern Residency". Had a good view of the fort and Umaid Bhavan Palace from the room. Didnt had a overall good experience. We went there and didnt find a security outside and had difficulty parking the car. They call themselves as 4 star but their service & cleanliness is not at par. We had a problem with the door and they came and fixed it and when i tried again it was not locking. As soon as i informed them again they changed my room. They had mentioned in the lift that they have a kids play area and later when i went there found that they are using it as a store room for the junks. Next i took my kids to the swimming pool to find that it was full of dirt and bird feathers and saw pigeons taking a dip. Kids were really disappointed. Minibar was not replaced and had to call and remind them. Looks like they dont have a checklist. Breakfast was average and they took very long time to serve Dosa or Omlettes and one of the days they even forgot after reminding them several times. Dinner was good we ordered in the room and the service was quick. The handwash area next to the breakfast area was not at all maintained and had foul smell on both the days we went there to have breakfast. Room service, one of the staff didn't understand English and was irritated when i spoke to him in English. What i have shared above is my overall experience.

At Udaipur we stayed at "Golden Tulip" Overall experience was good. Very courteous staff and helpful. Breakfast spread & dinner was very good. They have maintained the property clean. Swimming pool was neatly maintained. Couple of tiles are broken inside the pool and hopefully they would fix it. Had issue with my room telephone and since they couldn't fix it they changed my room. Staff were very helpful. Overall good service.

The driver who took us around the city was good, respectful and very helpful. One thing which i noticed during the trip was the Guides & drivers will always take you to the shops or hotels where they get commission. The things are over priced in such places. so please make sure you decide where to go and take control of the situation rather than allowing them to take control.

I am very happy with the overall service. Things which I liked:

1. Good and prompt service from the point of contact
2. A communication medium on Telegram
3. God suggestion of hotel and iternary

Recently I visited Bangkok pattaya. Package 5 nights 6 days. Daily 1 or 2 places taking sightseeing .afternoon maximum before 4 trip completed. No major places including like marine underworld and tiger zoo.packge is good .but best visiting places not including.

We stayed in 2 resorts - paradise island for 3 nights and adaaran prestige vadoo for 2 nights. Paradise island was a bigger island resort and was kids friendly. Adaaran prestige vadoo was on a very small island and was not as kids friendly (even though kids liked it). The rooms of adaaran were quite stunning. Room service in both the resorts was slower than what we expcted and we had to walk a lot to get to the rooms. There were buggies, but the number of buggies were very little and we could get it only few times (and not always).

For tripfactory, the trip was booked as per the expectations and in the budget we wanted. We were given enough options to choose from and having Anish reachable made it easy to communicate faster and make a decision. Since we were a group, it took time to decide, but Anish helped us in the best way possible.
Tripfactory takes payment in steps, which allows us more time to make the payment for the trip. It helped us manage expenses better.
Possible improvements for trip factory :
One thing that you can do better to to make the vouchers/tickets available little earlier (may be as soon as booking is done). I had to bother Anish a lot of times for getting the tickets/vouches and the only answer he had was that it will be sent by system 2 days in advance. This made some of the folks in our group nervous and anxious.
Secondly, the timings of transfer from one resort to another was not very clear. We had to request one resort to contact another resort and sort out the timings ourselves. I feel this can be better organised by tripfactory by reaching out to the respective resorts. I had also asked for the same on support group on telegram, but i was asked to sort this out myself.

Well organized, good communication, local coordinators were helpful.

Overall Experience is very good.Hotels hv bn upgraded and itenery was also nice.Overall great experience with the whole team

Overall it was gud I am happy with the service

Sikkim was our second trip with tripfactory. We went ahead with them again as we were happy with our earlier trip to Kashmir with them. They had organised it well and we used to get a call everyday from them enquiring if everything was going well and as per itinerary and if there were any issues. That was something that surprised me. Will recommend tripfactory to others too.

Everything was managed very well.. on time transport. All places covered as per plan.. was very flexible to accommodate the changes but during last day while we were abt to return to airport. Transport was not arranged as per time and we were about to late to airport and we waited for an hour but false statement provided by trip factory person and lastly we asked to manage for our own taxi and that was the only poor service from them.
But overall good through app communication

Overall experience is good.. The best travellers , tripfactory.. Package was really good, hotel, tour, guide all are perfect...Navadita your really good, I appreciate your work.. Thanks for the hospitality

Very nice except pick up at airport otherwise all went went

Very well organised.

Nice

Overall experience is good.

Slight glitch in check in times and flight timings else everything went great.
There is too much difference between flight arrival and hotel check-in, no clue what to do in between if hotel does not have room available for early check-in.

Thanks Navadita and team for support.

Overall: Good but can be planned better. Alleppey was a disaster.

Good:
Driver was very friendly and helpful. Took us around and was always on time.
Hotel locations at Munnar and Thekkady were very good.

Bad:
PMC lakeshore at Alleppey was flooded with water in morning so we were stuck in the room.
Also the room had no water in washroom till 7:30 in morning.
It was not the kind of hotel to be considered as an upgradation at extra cost.
It was 12 kms away from the city so we had to travel to and back for boating as well as the beach in the evening.

Scope for improvement:
You can inform location of hotels in advance.
Like in Munnar and Alleppey, the hotels were 30 mins from the city and at a secluded places.
The access road was bad for the Munnar hotel and took about 30 mins for 6-7 kms.
The locations are great only for someone who wants an isolated stay.

The airlines booked have a track record of being late and had that been informed, I would have taken an earlier flight back.
Both my flight going and coming back were 3 hours late.

The driver was very nice, friendly and helpful but was not easy to communicate as he was not fluent in Hindi or English.

Dear Ms.Vanita,
Thank you very much for your kind co-operation and wonderful arrangements made for us for our trip. We were enjoyed a lot without any difficulties in overseas and the tour arrangements went on as per the plan with perfect timing. Our stay during those 5 days trip was amazing. We would like to come back to you in 2020 also for some other booking hopefully.

Once again thanks for your great job and our best wishes to you team as well.

Thanks / Best Regards,
Surya

Amazing & Excellent. Strongly recommend the Maldives trip.

Trip Factory has made my life simple and in organising my Planned a trip to Andaman I just have to make one simple phone call to the Trip Factory executive and The taken care of all the needs of the tripStarting from flight tickets room bookings other logistics in very structured manner. They have given multiple options for me to make the trip based on my new starting from flight tickets room bookings other logistics in very structured manner. They have given multiple options for me to make the trip based on My needs. And a big thank you to Trip Factory team

It was very good experience. Everything was managed very well and timely pick up and drop was there. Accommodation was good. Only draw back during the stay is food. In the hotels where breakfast is complimentary, no Indian food was served though most of the guests in the hotels were Indians. Kindly suggest the respective hotels to provide Indian food. Thanks trip factory making my trip wonderful.

Awesome