Hi Alok,

I have completed my himachal trip last week and given below are my feedback.

The overall experience was your arrangement was very good.

1. The flight arrangement was perfect and does not need any improvement as it's standard one. The jet flight was perfect

2. The taxi arrangement was very good. His timing punctuality was on time. His behaviour was overall satisfactory. I was upset with the taxi keeping AC off in Philly areas. While this was standard procedure in hilly areas, however you should make your customers aware that the AC will be off in hilly areas. While the AC is off and windows are down in hilly areas then the customers dressing and get up changes due to air movement in the car, and we felt tired when the taxi was moving with AC off. Otherwise no complaints with the taxi and driver.

3. The hotel sukh Sagar in shimla was good as we were allotted the beat room and the arrangements and the buffet food was very good. You should suggest this hotel to your future customers

4. The hotel devlok in manali was not up to the mark. While the location was OK but it was not near the hills. The staff was not very cooperative. While breakfast and dinner was included in the package but there was lot of restrictions in ordering the breakfast and dinner as it was room service. You should not suggest this hotel to your future customers. Also while checking out the hotel staff was not having any information whether our stay was a package deal.

5. The hotel anand palace in Dharmshala was the best one we found as the rooms were very good and food was buffet and there was no complaints. very good hotel.

6. The megha view hotel in Dalhousie was good in location but the quality of hotel was not at all good. It was a very basic type hotel and you should not suggest it to your future customers.

Am overall satisfaction with your tour package and suggested to many of my friends for booking trios from you

Trip was well organized. Co-ordinators, drivers were very helpful. Neil Island could be skipped in future trips as it is not worth to spend entire day. Havelock was the best and sports activities were superb!!! Thanks Tripfactory for organising such a memorable trip.☺

Hi,we had gone on 11th may to andaman n all hotels where vry nice n it was the best n awasome trip to andaman ..... superb islands n water is so blue n clear ... n the best deal u will get in trip factory ....n i will recommend yasmeen taj to all my friends she had given the best deal package .

Proper coordination and very well handled.

There is no doubt about this being the most memorable trip we had till this day. Our trip to Thailand was both refreshing and enjoyable. The tour was well organized and so were the drivers who came to pick and drop us. The selection of hotels was good and we were never put to any kind of inconvenience throughout the complete stay. Overall, it was a value for money and apart from recommending friends and family, I will surely choose Trip Factory to book my next trip.

Special mention should go to Punyavee for being so tolerant and welcoming for our requests. Please recognize this as a token of appreciation for her customer service skills and kindly pass this message to her.

A BRIEF ACCOUNT OF OUR TRIP TO KASHMIR
Dr.K T Madhavan
Gururaja Layout , Doddanekkundi
Marathahahalli, Bangalore 560037

First of all I would like to express my appreciation for the service provided by Trip Factory to us.
I must say that the trip was thoroughly enjoyable.
We started from Kochi International Airport. The airlines, GoIndigo, gave us warm welcome. The officials were courteous and helpful. We also had pleasant experience with Jet Airways New Delhi airport. Jet Airway terminal is really good; we could enjoy the food served in the flight.
After reaching Sringar, we were received by the designated driver, Mr.Mushtaq Ahmed. He is good-natured man. Though out our stay in Kashmir, he offered us all possible help. We never faced any problem during our stay in Kashmir. (To be honest, we were initially a little apprehensive; but later we found that our worries were unfounded).
We had rides on horse back to mountain tops at Pahalgam where we could see Kashmir valley with river flowing from mountain top. Gulmarg beckoned us : the snow-capped mountains, cable cars, sledges…It was also a great escape from the oppressive heat of down south.
Sringar next day: Trip in the panoramic Dal lake by Shikara – thoroughly enjoyable and refreshing. Boat house stay was also good.
And, the next day was spent in world-famous gardens of Kashmir : Shalimar, Moghul gardens and Chesma Shahi.
We also made a visit to Shankaracharya temple. Tributes to the great Acharya of India.
Our stay in the hotels and boat house was comfortable; no problems faced.
All good things have to come to an end. We left Srinagar with mixed feelings…Children were saying that they would have loved to stay back.
I will recommend this package to my friends.
Thanks again, Trip Factory, especially Ms.Yasmin Taj and Mr.Zaid for all help.

Quite nice experience

It was a pleasent experience with trip factory. Well arranged and well informed trip. Facilities like Hotel *transport *cruise*air travel*sight seen all were well arranged and of promised standard. Thanks..

Amazing Trip,best support to us by trip factory team.
Thanks Trip factory

Great service from the beginning...except for the few glitches ...
Overall great and timely service.

Dear Alok, thanks for such a memorable tour. All hotels except one in Dharamshala were nice (that one in dharamshala was not bad exactly but was somewhat below expectations). We had a pleasant stay. Driver was friendly. Airline (jet airways) as usual outstanding.
Alok I am happy with your service. I definitely come to you to plan my next trip.

Our trip to Andaman was both refreshing and enjoyable. The tour was well organized and the coordinators were all very kind and humble in their approach. The selection of rooms were apt and we were never put to inconvenience. Overall, it was a value for money and apart from recommending for friends and alike, I am eagerly waiting to book my next trip with Trip Factory!

thank you all
Karthikeyan

I booked 2 trips from Tripfactory for my Brother-In Law for his honeymoon, and this was one among them.

Initially I was bit concerned about the trip because I was using TripFactory for the first time.

But the trip was absolute & perfectly planned,I did not face even a single issue during the entire trip.

I am highly satisfied with Trip factory.

Regarding Nidhi, she was very approachable and very kind too.

She made the planning for the trip very smooth and easy.

Good job done by the entire team.

I booked 2 trips from Tripfactory for my Brother-In Law for his honeymoon, and this was one among them.

Initially I was bit concerned about the trip because I was using TripFactory for the first time.

But the trip was absolute & perfectly planned,I did not face even a single issue during the entire trip.

I am highly satisfied with Trip factory.

Regarding Nidhi, she was very approachable and very kind too.

She made the planning for the trip very smooth and easy.

Good job done by the entire team.

overall Trip Experience was good,
food quality is not good as expected, and at daramshala hotel booking was not confirmed but one client left hotel early so they accommodated that room to us but room was not in good condition.
Driver was friendly and drive very well.
didn't able to go to Rohtang Pass.
Looking forward to many more trips from TripFactory!

Overall Experience of my client was good,
They didn't able to go to Rohtang Pass.
Driver was friendly and drive very well.
Client was overwhelmed by Upgradation of Cab by Company.
Shimla hotel was great as compare to Manali.
Your Company must provide details of driver and iternary in time if any last time changes has been done.
Copany must provide Travel Guide for cities in detail by searching real time changes there.
Mr.Sourav was very helpful and cooperative.
There Honeymoon Trip was Very Memorable and great.
Thanx Trip Factory.

We have really enjoyed the trip and appreciate the arrangements made by trip factory. Would recommend to provide better accommodation at Srinagar. However , accommodation & hospitality at Apple Tree at Gulmarg and Woods Resort (Pine Cliff Resort) was great.

I can say I am almost content with overall experience though there was some hiccups on the first day itself. But it was solved quickly once I got in touch with TripFactory team (It is a bit difficult). Mr. Pradip Das, Mr. Nasir Guroo and above all CEO Vinayjee were very helpful and they acted promptly. I know it is a vast customer oriented industry and needs constant reinventing of things. So I put below my few observations on positive note..

Improvement needed -
Customer Service and back office people (They have not yet responded my emails)
The contact person should be available or in touch ( Not happend in my case. I had to call again n again with no results)
The curt language used in chat window which could b little soft with curtsy.
The Stay and Food quality at Gulmarg and sonmerg was below expectation.
If the airline is lowcost like INDIGO and food is not served in flight then it should b told beforehand.
000
The PLUS Points
The entire tour travel arrangement.
Excellent Driver of very helping nature.
Overall stay and food.
000
I am willing to give these people another chance for improvement on certain factors and areas. And I will certainly go on another tour with Trip Factory in near future hoping they will take note of my observations.

Thanks
Shailendra Shirke

Memorable trip with good tour Manager , nice properties to stay , its value for money !!!!

Had a very good experience of booking my Kashmir trip with Tripfactory. Initially was bit skeptical about the services,since booked a holiday first time online, but all doubts vanished once we reached Kashmir.Traveled with family with kid and senior citizens but did not face any problems. Overall a good job by Fouzia Sultana in arranging the tour. Good service provided by tripfactory local operator in Kashmir.
Would definitely like to mention Mr.Bilal, our cab driver cum guide. Excellent service by him. Very helpful and stayed with us throughout the tour. Acted as a driver cum guide for us. Good behaviour.
Srinagar Hotel: Royal Khazir- Overall good experience. Very good service by the restaurant staff. Only let down was that we got rooms at the back which has no views except the high boundary wall.
Pahalgam Hotel: Hotel Baisaran- Very good location and services. Only let down were the hard pillows. Carry your pillows if you are going to this place. ;-)
Srinagar return hotel: Our srinagar return hotel was upgraded from Hotel star of kashmir to Hotel Shefaf which was a newly constructed hotel . Neat and clean with decent service. Happy to get the upgrade.

Overall a good experience booking with Tripfactory. More hotel options should be included for booking.