Firstly, i would like to thank Trip factory Team for making my family trip to Singapore Successful.

Pros:

1. Package cost was reasonable compared to other travel agencies.
2. We can add or remove any activity in the iternery according to our wish.
3. Activities which we are going to have in Singapore were clearly explained, but they need to work on scheduling the time.
4. Assistance provided in the Singapore by Singapore team was excellent.

Cons:

1. After the initial payment was done, travel agent will not respond to us immediately. After 2-3 days whenever he feel he is leisure then he will call back us and clarify our doubts, upto then there will be no message from them that they are busy or whatever. Sometimes i felt whether they will send me Singapore or not. If they attend us they will clarify everything but timely they will not respond.

2. scheduling of 2 activity timings in singapore were not good.
a) We did not got sufficient time to cover Gardens by bay and marina bay sands, from morning to evening it was given leisure and at 4 our activity started but it is not sufficient to cover both. Instead if the activity started 1 hour before(3 PM) means we could have covered everything.
b) In Sentosa Island, Madame tussade and 4 other activities, sea aquarium, acqua venture cove water park everything was scheduled in one day only and they have closing time at 5.00 PM. So we did not had sufficient time to spend in acqua venture cove water park. If proper guidance was given here, we could have covered everything on time but it had missed.

3. Assistance provided by Trip Factory before payment was extraordinary and after payment was very poor.

Suggestion to Trip Factory : Spend the time with the customer so that you will know what the customer exactly need. If this part is improved then the customers will prefer Trip Factory again and again.

Finally, Because of delay responses from team and wrong scheduling of time for activities in Singapore i am giving 4 star rating otherwise everything is good.

I really liked the service provided by trip factory. I have already recommended many of my friends to choose trip factory for any international tourism. Special thanks to Lavanya who was very patient and kind throughout our planning. She was available 24/7 and kept us posted with all the updates. Thank you very much for making my trip a memorable one.

Well organized trip

give your best result

Excellent

The overall stay was good and well guided by Nishant

Excellent . great help by Poonam ji.

Very good experience overall. Special thanks to Manisha madam for all the support during trip booking.
Will surely recommend TripFactory to my friends and family.

Thank you,
Amol Jadhav

It was an awesome experience with you gyus, my parent’s were so happy, thats what i want and indeed surbhi helped me alot in planning my travel. I deeply appreciate her efforts to make my trip memorable. Thank you gyus and special thanks to surbhi.

Overall experience was good. Travel executive from India Priyanka was very helpful in planning out customized itinerary. Our travel guide Anom in Bali was a very jolly guide and I would appreciate him for all the help.
Overall it was very good experience.

Hi

Thank you, Neha

We were having a wonderful time in Dubai and thank you Neha for organizing and for your overall support for you and your team.

It's a wonderful experience in Dubai With Tripfactory Team.

We will plan our next trip with your team only and also recommend others to go with Trip Factory.

Best Regards

It was very well organised thank you all

The arrangements were perfect, and very well organized. Though there was a slight change in scheduling plans the trip support helped us with an alternate booking. However a few things could have been better - organiser could suggest more things to do in Bangkok/ have lesser days in Bangkok and more days in Phuket as there was a lot to do there, clarity on activities in phi phi, information on commute options to phi phi by ferry/speed boat etc was provided only the previous night after the ferry booking was already done. Also the trip advisor could arrange the phi phi tour from Krabi itself instead of Phuket as there were other things to do in Phuket and nothing else in Krabi. Also, Phi Phi island was the best location with lots to do, however there wasn't enough time to cover all ends.

Well organised, should have been more transparent on the national park fee. Thanks for your support.

Good facilitation by Ms Bhavani. And also you guys have made our travel and stay at ease and comfort. Do continue the service

Dear Joyce,

Thank you so much for the wonderful arrangement made for our entire stay. I was hesitant as to how things would go off keeping in my it was the 10th year celebration of Austere Logistics and that me and my Co Director Mr. Clyde Pereira wanted it to be a big success within a short trip of just 3 days. Needless to say m that your constant follow up right from the time we boarded the flight to the entire stay made this a grand and a memorable event. The complimentary cake and room upgrade was much appreciated. Also the lunch suggestion at Tropical Plantation was a wonderful idea as me and my team loved the food. We could not do the tour of the spice garden owing to time constrain but overall it was worth visiting.

I am looking forward to many more such holidays, both official and personal as I know you will take care of every little detail and go that extra mile to ensure, that it is memorable!

Thanks you once again!!

yours truly
Dhirendra Kumar Jha
Director
Austere Logistics Pvt Ltd.

Had an excellent experience with Mr.pavan who has coordinated entire trip perfectly.

Only faces issues where ever transfer was on sharing basis. I used to get picked up first nd drop in last where my maximum time was got water in travelling and waiting for other passengers.

We visited Andamans with family in the first week of July 2022. It was a very well organised itenery. We enjoyed the entire trip. Thanks to Trip factory!!

Thanks to Bhargava for planning the trip well.

Special thanks to Prithvi for his assistance throughout the trip. Highly appreciate your guidance and help for all the adventure activities we planned and also for being available every time we needed assistance.

The hotels/ pickups and drops were smooth. The co-ordinators from Andaman were very professional. The drivers provided an excellent service. Thanks Naveen, Suresh, Manoj, Bishwambar(Port Blair) Raju, Deepu (Havellock) Kiran (Neil).

Thanks to all of you for making this trip wonderful.

Some improvement areas:

Some mis-communication when we landed at Neil Island. The co-ordinators were communicated that we will land in the evening where as our trip was planned for morning as per the itenery. We had to wait for few minutes for the cab to be arranged.
Hotel Aura at Neil Island was beautiful. The room that was allotted to us had water supply issues which was not addressed satisfactorily.

The coordination for the transport was very good. Did not face any issues. The Hotel in Darjeeling (White Yak) was very bad. Facilities were not there and they did not even provide breakfast after saying that they would keep it ready early. Please provide alternate hotels in Darjeeling.

Terrace valley in Gangtok is also not good. It is very far from city centre and customer service is poor.

Other than these two things it was a very pleasant experience and we had a wonderful time.

Poonam - thank you for arranging the wonderful Kashmir trip. Trip Itinerary was planned very well and great coordination till end of the trip.
Hotels were good. Esp. Kolahoi-Green Resorts Pahalgam was amazing.
Cabs were good and Driver (Yusuf) was always on time and had a good knowledge of local places.

Last one, I have rated 4star, coz we were not able to enjoy Gondala and missed that adventure as booking were full. Had this been informed us earlier on gondola booking , we could have well planned better.

Thank you so much for your assistance and would recommend Tripfactory to add more gems like you in their team.