We had our trip for 5 nights in Singapore & 2 in Malaysia. The first part was really amazing, kids had lot of fun and we felt we needed 2 days each for Universal and Sentosa as there’s a lot to walk around and explore. Probably you could set aside some time for shopping.
The coord team/cb drivers all were excellent in supporting the journey throughout. We got timely updates/messages/calls > Telegram page.

We traveled to Malaysia in coach, that took almost a day and we shouldn’t have gone for it rather stayed another day in Singapore.
When you land Malaysia from Singapore, uh ho, the vibes arent same. Only at some specific places we felt the vacation mode. Otherwise the place, cab, people everything is different.
The coach driver didnt seem to be that friendly and not responsive, just nods or stares.

The location of our hotel in Malaysia wasnt good, and poor Internet. However the room was pretty and neat, but services na-na, there was no bathroom slippers or dental kits.

Communication in this country is a bit difficult too, had a tough time in getting info while roaming around.

Vegans should pack ready to eat meals, food options were very very difficult as they cook most of the meals in seafood paste - the flavours/aroma are something we weren’t used to. But definitely try their Kaya (coconut) jam & kempung rice.

I am not that happy with the telegram page updates and coordination in malaysia as compared to Singapore. Our return flight was at 3pm, our hotel was far from airport and still our airport pick up schedule was not in sync with the international check-in. We were frustrated at this and hardly got any timely response. But the driver surprised us by arriving at an earlier time, please ensure you communicate effectively at such crucial points.

Other than this just one context I appreciate the team in customising the trip according to places of our choice, explaining everything in detail and be available anytime we wanted to reach out.
Definitely looking forward to other trips in future.

A big thank you to Mr. Kushal 😊

The trip was very good. Mr. Sahil was very helpful.

Thank you all for the great support and service. With senior citizens and kids alongside us we never had to scramble. It was very well managed.

Thanks Again and we look forward to our next trip with Trip Factory in the near future.

We had booked for Thailand trip which was very well planned and executed. All the pick ups and drops were on time. The places covered were very good. The hotels provided were value for money and were good. Overall the trip was satisfying and enjoyable. Thanks for the Trip Factory support team on providing support during the trip.

Tour is good.
Tour manager is very nice person, he is very cooperative but condition of bus is very bad.
Many seats are not good and 2 window glass are hazy so that we are unable to view sight seen through that window.
Rohan wa sufficient as guidance. Two guides that you have provided are useless

Over all good organization

Overall everything was good vehicle and also iternary plan

Changes was not informed earlier own

Scandinavian countries is my second trip with Trip Factory. My experience right from finalisng the trip to complete execution was always good. By and large most of the hotels were good except Scandic Copenhagen rooms were cramped.
All the transfers, concerned drivers were not only punctual but very polite and friendly. Except some confusion at Copenhagen.
All site seeing, Fjord tours and ticketing and the contents are excellent. I mus admit continuous support of telegram group thro out the tour.
Keep it.
Thanks Sreesha.

Well planned itinerary exactly how we wanted. There was no delay in Pick up and drop services. Very kind people. Deepti planned nicely. We had wonderful trip overall.

We enjoyed this trip nicely.... Thanks for supporting every event timely...tripfactory act as guide and bodyguard following 24/7...good job

**Fantastic Dubai Experience with trip factory *

### 1. **Booking Process**
I booked a Dubai tour package , and the entire process was smooth and hassle-free. Their website was user-friendly, and I easily found the package that suited my needs. The customer service was quick to respond to my queries, which made me feel confident about the trip from the start.

### 2. **Tour Itinerary**
The itinerary was well-planned, covering all the major highlights of Dubai, including the Burj Khalifa, Dubai Mall, Palm Jumeirah, and a Desert Safari. Each day was perfectly balanced between sightseeing and downtime, giving us enough time to explore at our own pace.
I appreciated that they allowed flexibility for us to customize certain parts of the tour based on our interests, which made the experience feel personal.

### 3. **Transportation**
The transportation provided by the tour company was top-notch. We traveled in a comfortable, air-conditioned vehicle that was always clean and stocked with water. The driver was professional and made sure we arrived at each destination on time. I felt safe the entire time, which is important when navigating such a busy city.

### 4. **Highlights of the Tour**
**Desert Safari**: The desert safari organized was one of the best experiences of the trip. From dune bashing to the traditional Bedouin camp, every detail was thoughtfully planned.

### 5. **Value for Money**
I found the tour to be great value for money, especially given the quality of the service, the included meals, and the high-end accommodation options. Everything was well-organized, and I didn’t have to worry about any logistical details.

### 6. **Customer Service**
The company’s customer service was excellent. Kriti Rai helped me lot though out trip .I had a small issue with my booking, but it was resolved quickly and professionally. They followed up several times during the tour to ensure we were having a good time, which showed they genuinely cared about our experience.

Trip was well organized and detailed itinerary was provided and details were updated on day to day basis and all the queries were attended at the earliest to ease the trip.
I would mention special thanks to Mr. Sagar for arranging the trip well.
The local guide was very friendly and very obliging for all the requests.

Overall the trip experience was excellent

Good service

Amazing experience.. thank u all for making our trip memorable .. special thanks to Mr Nalendu for planning this trip and making it hassle free in all aspects .. thanks to the whole team of trip factory.
Looking forward for future vacations with tripfactory .. would surely recommend tripfactory for my friends and family .

Its 4 th time with trip factory nd its best with them best arrangement nd best hotels..

I strongly recommend my friends to visit

Very well organised

there was very good coordination from Lavanya from the beginning till the end of our trip, without us facing any issues.

I have no words to express, all credit goes to Suraj kumar and Gunavathi all because of their efforts our trip was ended with golden memories. Once again full marks to both of them, keep it up guys.