This was my first international trip. My Advisor, Punith is a very kind and supportive person. He just not only helped me in selecting the relevant itinerary but also explained and supported at each stage throughout the trip. He was reachable just over a message. He was available over chat throughout the trip.

All the tour guides were good except the one (Niharika) who left us at Dubai Mall around 11 PM night because we were just 5 mins late. I understand we should be punctual but it happened. Guides should consider the 10-15 mins buffer. Whatever happened to me on that day was not at all acceptable. My wife got petrified that day because we were alone in an unknown city at 11 pm. Also, her behaviour was not good as she yelled at us in the hotel lobby because according to her we were 5 mins late during morning pickup but in actual we are on time because he came to pick up 15 mins early.

Even though she had left us at Dubai mall, it was Punith who helped us. He urged the management to book a cab for us but luckily i had careem app and i booked the taxi by my own. Punith helped me in getting the refund for the taxi charges.

I am very happy with the service provided by the Punith and the tripfactory.

I went for a family trip to Andaman. The coordination was hassle free. All tickets from flight, ferry, laser show were handed prior with proper instructions. Also the drivers were on time and polite. Shompen hotel room was decent. Inspite of repeated reminders, they didn't make up the ac and tv in one of the two rooms. Food was xotlyyand some stinky smell reception. More places could have been added in the itenary which I felt after going there. Also the drivers refused to stop inbetween for having food and said only they re instructed to drop at the stated destination.

Had an amazing time at Bali with family. Appreciate the customer service, flawless planning and follow up throughout the tripby suman hedge the agent from trip factory.

It was very pleasant trip well organized and what I liked the most is Trip factory teams effort to give you the best experience optimized for time and cost .

Thank you trip factory for a memorable vacation with family to Bali. We had a great time.

Great experience, wonderful trip it was! Everything was well planned and organised by the trip organizer. The staffs are very supportive and helpful. They were easy to reach and were available always over the call.

Overall Experience with Trip Factory was very good. However, last day Pick Up Van came 2 hours before schedule & our co-pax got confused. They also got scared thinking that whether they were late or what.

Otherwise, everything was so systematic, planned so, we enjoyed the trip.

Thanks

Pick up and drop at Sringar airport by Mr. Bilal in his Tempo traveller was excellent. His driving was good throughout. However he did not drop us at Gulmarg and dropped us at Tunmarg inspite of good road conditions and clear weather.
Hotel Vilasta was good. The rooms were good. Room service and cleanliness was very good.
However the breakfast and lunch was just average. A lot of improvement is required.
Overall the trip was very efficiently planned.
Thanks a lot to Mr. Parbin. He did an excellent
planning and was always available to clear any doubts.

This is my second trip with TripFactory. TripFactory is very good and helpful in customising the trip as per your requirement ( in my case Mr Soheb was very good and helpful) They are trust worthy travel partner which you can rely upon. The on-ground support through telegram is also Superb. Highly recommended

The trip was well planned and execution was immaculate. There was no instance where we had to call for transport or for day's itinerary. We used to get all the details on the telegram group in a timely manner. The Ashlee hub hotel at Patong was slightly below standard in terms of service. The trip to phi phi island organised by the trip operator could have been better, as a lot of time was wasted on the jetty itself, resulting in just running through all the islands, leaving us little time to enjoy. Rest all the events were very well organised. Mr Arvind who planned the trip was very helpful.

Wonderful experience, I am impressed with all of the team members making our tour successful and happening.
I will surely refer TripsFactory to everyone wondering to come to Andaman.

It was great experience and thanks Mr Vijnesh Poojary for the guidance and making our trip memorable.As a senior citizen he has made booking for us as per us

Nice and clean services without any hassle, budget friendly,

The trip support and plan was done very well.
Vijnesh Poojary was the point of contact and he provided assistance to the best level. In between trip I had some concerns and he extended help immediately.

I would be contacting Vijnesh/Trip Factory again in future when I plan to go for another holiday.

I would recommend Trip Factory to my family and friends.

Everything was very well organized.
Thank you

Hi , the trip was memorable n enjoyable, i recommend to my family n friends , mainly all credit goes to madam shahanaz , from quotation to booking n till trip ends , she was coordinating very well , thank u all for ur service with memorable journey

Our trip to Cambodia had been arranged by TripFactory in March 2024. Overall, we had a memorable and a satisfying trip. We are happy with arrangements done by TripFactory.
Positives about the trip:
1. The itinerary was detailed, stating each and every point (date and time, hotel info, place info). Itinerary was customised according to our interests.
2. In Cambodia, we would get a message the previous day - to be ready at what time and whom to contact.
3. All the drivers and guides provided were very courteous, friendly and helpful. The tuk tuks and cars that were sent were very clean, well maintained. Water and wet wipes were given by them at each stop. Their time sense was spot on too! The guides could Converse in English and were well informed.
4. At Siem Reap, we felt at home as all the hotel staff at the Golden Temple Residence treated us with utmost care and reverence. They tended to all our requests. Being vegetarians, our breakfast included a special veg sandwich (made exclusively for us) on all the 4 days that we stayed there.

Some improvements/suggestions:
1. The floating villages in Kampong Phluk are not operational during dry season. This trip was a bit disappointing as we couldn't get to see the floating markets.
2. The hotel at Phnom Penh - Palace Gate Hotel and Residence - not happy with it. The rooms are spacious and good. But we are not happy with the treatment we got there. We were not given a warm welcome at check-in and the receptionist asked us to deposit an amount of 50 USD.
Also, there were hardly any vegan/vegetarian options for breakfast. No one even bothered to check if we ate or not.
Maybe this hotel can be avoided for future bookings.

I took this Gangtok and Darjeeling trip with my family for a week. It was a memorable one and I would like to specially thank Mr. Bidesh Chowdhury my trip co-ordinator for his excellent support and effective planning.

overall the experience was good, co-ordination was superb, agents on ground were cordial, helpful and polite. hotels were good but can be better.
would definitely recommend tripfactory to friends and relatives.

Very good on board support by team…not once any communication was missed..impressive

I had a great experience with TripFactory from the point of booking till the trip completion. My travel expert, Vanita was especially helpful and available to address all my queries. Would definitely recommend TripFactory to my friends. Keep up the good work.

One suggestion: It would be helpful if the trip details page showed a note describing what the payment was for.

Lovely service, did not feel I was left in a sway even for once. The driver was always available when needed. He took us to all the places that we could have fun pertaining to climatic conditions. The hotels booked were great, rooms were spacious and the views from the rooms were mesmerizing. There were things the driver suggested we do at a particular location like Pony rides instead of cars and that turned out to be a great experience. Overall, the whole organization of the trip was awesome. Would definitely suggest people to check it out.