Good part
Overall the trip was very good, well organized and particularly my kids enjoyed. A very big thanks to Mr. Clinton who took initiative 1 week before my travel and did everything he can. Thanks to Albert as well. Local team in Singapore is also punctual and good in terms of pick-up/ drop-off at hotel and all the attractions that we visited. Tour tickets were handed over as soon as I landed in Singapore, so no tension of that as well. Hotel is decent and flight timings are also comfortable.

Once again, big Thanks to Mr. Clinton.

Bad part
I have to go through lot of tension for few days before travel. When I booked the trip, Madhura was the travel agent assigned to me. Looks like she left Tripfactory and my itinerary was not assigned to anyone. Looks like, the telephone system is automated and my calls are automatically routed to Madhura, who is no more with TripFactory & no one answered my calls. I have to approach Tripfactory store in Indira Nagar, who gave Mr. Albert's mobile number who took initiative to take it to Mr. Clinton. Mr. Clinton came for rescue and everything was smooth after that.

Long story short, if the travel agent is leaving the itinerary has to be assigned to someone else automatically. I think this flaw in your system needs to be fixed.

All said and done, I don't mind booking with you again.

It was good experience for us to travel Kerala. The team of Trip factory has given good service and selection of travel. They have provided all the facilities during our travel. Mr. sujith is a good driver and has given good service during our stay in Kerala.

Last week we went to Singapore for 4 days. It was an amazing trip and everything was organised as per the time mentioned in the itinerary. Antony at Trip factory was very cooperative and helped us in customizing the trip as per the options we required. Even our stay at hotel V Lavender was excellent.
Had a great experience with trip factory

To begin with we were greeted and received well at Dubai airport.
The arrangements by Tripfactory associates in Dubai were excellent and very well coordinated.

I felt comfortable receiving phone calls both from Tripfactory and Dubai associates employees at the beginning and during the trip.
I have reduced one star (4 out of 5) as the airline in package AI Express was devoid of proper meals n drinks.
Overall we are quite satisfied with our Dubai trip !

I have given Garden by the bay but it was not complete. Only flower dome and cloud dome was included but not Supertree Grove. It should have been informed while booking but it wasn't revealed until I receive the final itinerary.

Vani at TripFactory was very co-operative with me, gave me several options and changed things according to my need. It was a worry free trip airport to airport with a personalized package.

Amazing trip. Well organised by trip factory. Everything was organised as per the time mentioned in the itinerary. Travel executive chandan was very helpful in terms of suggesting, guiding & helping in customaisation of package.

Had a great experience with Trip Factory.
Proper co-ordination of package, helpful guidance.

I'd booked Kerela Family package of 5 nights. Site-seeing and Hotel stay was good.
Except the boat house, local boat operator was not good and so was the food, as it was stale.

Looking forward to book next vacation with TripFactory.
Already recommended a friend, he too booked Family package from TripFactory.

Right from the beginning till end the trip was well coordinated. The hotel was excellent located inside an apple orchard. The driver was so friendly that we became facebook friends. Pari has been outstanding. She and her team were geared up all the time to provide us a lifetime experience. Thank you Trip factory. Looking for more booking

Excellent Experience with Trip Factory
Special Thanks to my Organizer from Trip Factory Sudha Saravan. She did her best to keep my requirements in mind before booking the trip.

Trip to Bali was nice. Samyog, adviser of Trip Factory, provided good support prior to start of the trip. Air travel by Air Asia may need to be explained to the traveller a bit more in context to in-flight services. Even drinking water was on chargeable basis and at enormous cost. Bali Safari, an important sightseeing spot, was not included in the trip. Nevertheless, trip was enjoyable overall

Amazing Experience with Lots of memories and moments. Thanks a lot to Trip Factory and my Travel Consultant Shreya for being with me with full support all time .

Its was really a nice and awesome Experience.

Trip Factory Provides what they Ensure. ....... Regards CA Anmol Katyal

I intend to put it on record that I took a right decision by finally approaching Trip Factory , out of others, to give shape to my travel plan to Leh along with my wife Sumita. In the initial stage Shahi helped me to formulate the plan as per my own program within my budget. Renuka helped me in making the changes without disturbing my budget. because I requested for postponement due to my illness. The local coordinator Padma was very helpful and cooperative. I thank all of them including Saurabh. All the designated Hotels and tented accommodation were as per the expectation and their services were satisfactory. The drivers were quite good and the vehicles were also in good condition.

We enjoyed the trip from the core of our heart only because the logistics were well taken care by the Tripfactory.
Thanking again and looking forward for more cooperation when ever I need.

Very nice

We had been to Thailand for 10D, 9N (phuket, krabi, pattaya, bangkok). I must say the arrangements made by tripfactory for our trip was amazing. We didn't have to wait for anything (transport, sightseeing etc) for long time, things were all arranged and on time. It went very smoothly. The contacts provided by tripfactory and expert were responsive most of the time. The guides and local people including cab drivers who took us for the tour there were humble, friendly and helpful always. We feel it was worth the price and enjoyed our time there.

I would also like to share this - We had very less time at Bangkok airport the first time we reached there to go for a normal visa. We had to take flight to phuket after 2.5 hours. Since the schedule was created by tripfactory, they took the responsibility and transferred me the additional amount for express visa. The visa formalities were finished within 40min. We really appreciate this gesture from you.

Improvement feedbacks:
- We were not informed about minimum cash of 20K baht per family to be carried mandatorily with us for the visa. We got to know this after having a look at embassy site and then tripfactory told us this a week before the trip. These things should be prior informed as it takes time to arrange money.
- We were told that the visa fees is 1k Baht. But it was actually 2k Baht from Sept 1.
- I think it should be clearly mentioned what things are covered in package and what not. Snorkeling was mentioned in itinerary in phi phi island, but we were made to pay for it. In floating market, our guide made us pay 150B per person for the boat (wasn't this covered in package ?)

Overall, we are satisfied with this trip and hope to go on future trips with TripFactory. Thanks a lot!

Thank you Sneha and trip factory for arranging this trip for us in a short notice. It was a well managed /planned trip because of you all. We had a gala time because of you.

Overall it was a great experience with Trip Factory. I would like to Appreciate to Rahul for his great support and compiling a good trip location for me. He made a wonderful trip experience for us. I hope to travel again with Trip Factory In future and wish trip factory will grow and share more benefits for the travelers.

Regrading some hotel concern, will write directly to Trip Factory.

Thanks Rahul and Trip Factory.

Nice trip we r enjoy this trip thanks trip factory

Trip was fabulous.
As suggestion, please give option to select type of ticket available for cruise accordingly you can charge
Havelock resort is not 4 star standards. Its not clean as per 4 star standards and One day on our room rat has come and he has eaten all food item. On 4 star such thing does not happen

Everything that was included in package was delivered appropriately.