Overall the Dubai trip was an enjoyable one. The pick up person at the airport had arrived on time. The staff during the trip were courteous and helpful. The pick up for the other itineraries during this trip was also mostly on time. No hassles throughout the entire trip. Recommended travel partner for me.

However, the quality of food served in the desert safari and the programs in the desert camp were below average. Though this is not a feedback for TripFactory, I would request them to communicate this to appropriate people so that the quality of food and cultural programs improve.

Another suggestion I would recommend is that TripFactory can give a complimentary local SIM card for international trips as having a local number helps in easy communication.

Positives:
- Quality of the package and offerings from Tripfactory. This includes hotel, Alexandria cruise, Desert Safari, etc.
- Information and all necessary documents shared prior to the trip
- Good firefighting / support (ex. Whatsapp Group creation) for emergency scenarios
- Good Travel SME who was responsive to all queries
- Good customer care team for support on all queries
- Competitive prices

Negatives
- Logistics Communication during the trip (and therefore a lot of firefighting required). - Overall communications at Onsite can be improved definitely
- No single point of contact on supplier side (therefore in these cases International Roaming is must which is a cost burden on the customer)
- Change in plan for the last day . Half day city tour was supposed to be followed by Dubai Mall but Turning point dropped us at hotel
- Delay in Burj Khalifa for which our plans changed
- Special care of tourists with children should be considered by Tripfactory

Great trip organizer- Highly recommend!

Our trip to Kashmir exceeded our expectations on every level. From my very first interaction with Vijay Gn, our travel agent demonstrated his care and concern for understanding the needs of our trip.
This was a fabulous trip!Every hotel we stayed at was wonderful in terms of location, proximity to major sites, customer service, and overall amenities.
In summary, the trip that our travel company put together was a vacation that my wife and I will always cherish.

Thanks again to our agent - Vijay Gn and this company for putting all this together for us, and helping make a dream come alive.

wonderful trip, all hotel was good.

It was wonderful trip organised by Shubham. stay was good . very nice view from hotel room. thanks a lot TripFactory & shubham.

Overall opinion about the trip is "excellent".

Your Co-ordinators at different places took care of us well, they were right on time waiting to pick us up for the next destination, provided guidance at each level and made us enjoy the trip.

Only one incident at Havlock. One Co-ordinator by name Rehmatulla did not turn up at the right time for Kala Pattar Beach. He was supposed to receive us at 4.00 pm. Because of his delay by more than 20 minutes, we could not spend more time at the beach. Added to this the weather was very cloudy and it was dark by 5.15 pm.

This is not a complaint. Your customers henceforth should not undergo such experience.

Mr Zaid, our travel expenses will be reimbursed by my employer. So please send the bill at the earliest.

Regards,

Nagendra Babu

Trip factory response was good. They took care of entire tour and they handled everything pretty good. We were there for five nights and went to Portblair and Havelock. I think four nights would’ve been enough. Or wish we spent more time in Havelock than Portblair. We didn’t had enough time in the Elephant beach on second day as we went to scuba in the morning.

It was our first vacation together and that too, outside India. It was a memorable trip for us. We had a lot of fun and enjoyed our stay there. We started our trip from Hyderabad and our first destination was Phuket. And it was such a wonderful place. Nice weather, very nice people, great hospitality from Club Bamboo and Resorts. Very helpful staff.
Not so much crowd, traffic, beach was just couple of kms from our hotel. Phi Phi islands tour was awesome!! Just that we wanted more and more, but it got over :)
Next we went to Bangkok and it was lot different than Phuket. City life, Big Shopping Malls, Christmas decorations all around. Busy but beautiful place. East Makasin Hotel was nice and comfortable. Smooth checkin/checkout process there. Loved that about the hotel. Safari world was awesome!!!
Arrangements from Trip Factory was quite good. There was a small hiccup at the starting when we landed in Phuket Airport, but apart from that, everything else went all smooth.
Apart from all the good things, couple of pointers which would help others planning for similar trip there.
1. The transit time at Bangkok (to Phuket) - we got 2.5 hours approx. and there was lot of things to be done in that. So i would advice to try to have around 4 hours of transit time there.
- Get Visas
- Get a Thai Sim Card, and recharge for 7/8 days atleast.
- get security check done for next flight.

2. City Tour at Phuket and Bangkok - check how much time will be covered in this and where all they will take you. Get this information upfront itself, and plan some other activity on your own for the rest of the day. Bangkok half day city tour- if there is any option to opt out of it - that's better, you can plan much better things to do instead.

3. It would be good if Trip Factory could let us know before hand, how much time it would take each day for sight seeing, and what else can we plan for the remaining of the day (good options), it would be very nice.

I will look forward to plan more trips from trip factory based on whether i can get some improvements in the overall tour arrangement :). Thank you.

The trip was well planned and itinerary perfectly completed. All the sectors were booked properly allowing for ease in our travel experience.

Rashmi was good in following up and assisting. However, all hotel bookings were done for 2+1 instead of 3+1. I had to call for this at every hotel except last hotel in Amritsar.

The hotel in Dalhousie is bad in terms of ambience as well as food. Service is fine. We skipped one breakfast as we didn't like the quality.

Hotel in Manali is good in service, ambience, location and food.

Our trip to Andaman and Nicobar meet our expectations on every level. this travel agency demonstrated her care and concern for understanding the needs of our group, and the experiences we had while traveling confirmed at every step they understood our needs . We traveled for 5 days as a multi-generational family of ten. Ages ranged from 7 to 78.

Some more details ,
Rooms : Excellent
Location: Excellent ...near to Airport walking distance from market.
Food: Good food
Wifi: was not working when i visited but they claim to have wifi.

staff: is supportive.

Thanks for designing a lovely trip for me and for my friends as it's my third trip from Trip Factory and it's Always give me a satisfaction and Confidence to always plan my travel with Trip Factory ... Would like to Thank my Trip Advisor Shruthi Singhal for taking care of all the things and making it a memorable trip for me and for my friends.... looking forward for many more trip's from Trip Factory....Thank you and wishing you a very Happy New Year to the entire Trip Factory family...Great job Team

Shreya was very cooperative and responsive to our queries and concerns. The trip was well planned with evenly spaced out events. The entire trip was comfortable and hassle free. Only issue was the choice of flights which could have been better....... maybe if the trip was planned earlier. Otherwise, it is highly recommended for family trips. Kudos to Shreya and Tripfactory!!

It was a great experience going to dubai with tripfactory as our travel partner. The travel expert was really cooperative and helped us as and when required ,even at midnight she was on call helping us. Wonderful experience.

Very well planned. My parents being senior citizens had amazing time in Dubai as entire trip was planned, designed considering their age and convenience. Surely recommend to all my known ones. Special thanks to Varsha Monhanty. She had taken care of every detailing I had provided. Thank you so much!! Looking forward for many trips in years to come!

Positive:
Overall Am satisfied with the Service from Trip Factory. The team has established a good communication channel where in the problems can be solved easily and effectively.

Improvement Areas:
The Accommodation in Jaipur ( Red fox Hotel) is not upto the mark). It claims itself for a 3 star rating but the hotel doesn't deserve that rating. Please avoid recommending that hotel to the customers.

It was my honeymoon and it can't be better than this. Andaman islands are the best place I picked for my special trip and Tripfactory was the best agency. Everything was planned even without the mobile network we didn't face any problems in communication. They managed everything for the trip and time time we spend there is a life time experience.. Thank you trip factory for such support and a great experience. We would definitely recommend Tripfactory.. In fact I have already did to many friends who are looking for a trip. We had an amazing time thank you for the memorable trip. Cheers!!

Dear Team,

I would like to thank Trip Factory Team for their excellent service provided throughout my recent trip to Mysore-Coorg, especially to Mr. Soumyadeep, Satish, Rashmi & Mr. Raghu.

I will advise Team to make clear from the Customers during the time of booking how many places are there in the selected destination and should advise customer that to cover these how long our tour duration should be. and which type of Hotel they prefer, either 3 star or 5 star and which vehicle customer prefer, either small vehicle ie Hyundai or Toyota, so that there will not be any complaints from customers point of view, as Trip Factory's provided driver was very punctual all the time, soft spoken and co-operative from day one until drop up to Airport. My regret is that during my booking I didn't give preference to more comfortable vehicle.

Trip Factory Team's emails, sms, phone calls were there all the time during the trip, which was very supportive which is more commendable.

I recommend everyone to go further with Trip Factory to their favorite destinations and on the contrary I recommend Trip Factory to add more destinations to travel within India, as from my point of view.

Thanks to Team Trip Factory.

Regards,
Krishnan

Everything was very good! We enjoyed a lot! But the boat house (Ostrich House Boat) in Alleppey has very bad maintenance. There are lizards and cockroaches everywhere. This trip would have been more better if that houseboat was in good condition. Everything else was good. The transportation was also good.

trip was awesome. Thanks for managing my entire trip. Everything was on time and I got prompt response from everyone either co-coordinator or driver.