Meenakshi review by Divya Prakash

Hello team,
My feedback is as follows :

Upsides
- Very swift responses on queries
- Meenakshi has been extremely patient & responded to all queries to satisfaction
- Trip reality was as per itinerary
- Cabs arranged were of excellent quality
- Cab drivers were very polite and very punctual .
- Support team during our trip was available 24/7 & responded to our queries swiftly

Downsides
- Expect periodic updates on progress on booking . For example : Visa booking status , hotel / air ticket status .
- Full payment of travel is taken before travel . As a customer, I would expect quality services first , partial mandatory payment first and then after travel rest of payment or on last day , full payment
- Expect awareness of hotel Policies. For example : Ramada hotel asked for Singapore Dollar 400 security deposit refundable at time of check out for which I was not prepared.... then this hotel did not have any al carte dinner also .. so in case I wish to have dinner , I had no options to have same at this hotel...
- There should be some flexibility ( say + 15 min ). with timings of pick up and drop especially when one is going with family on a Leisure trip...otherwise there is it is not different than a group tour....

Summary :
On a whole trip was good as hotel, visa , air tickets booking had no issues... Sight seeing vouchers were given to me once I was there was in Singapore as discussed before travel...Support from trip factory team was great & they responded quickly .....
I would recommend travel bookings via Trip factory .....

Thanks
Divya Prakash