ITC Hotels review by

The Hotel amenities, Food, Room and entire stay was excellent. Except the confusion about the payment which i had already made through myspicetrip but the hotel staff denied that they have not got the payment and made me wait for almost 2 hours in the lobby during the checkout. And it was such an embarrassment situation and ultimately the hotel management & the Executive from myspicetrip whom i was talking just say sorry about it.