Shalini Sharma review by Vikram
Will Recommend to Others
I have travelled to Dubai from 25th to 29th of January 2020. Overall experience was very good. My advisor was Shalini Sharma who has provided customised package as per my requirement. The stay Raviz center point hotel at Bur Dubai was good. The receptionist of the hotel Ms Sukhwinder Kaur was very helpful, she has provided early check in at 11.30 itself ( even though the actual check in time is 2pm) and provided the top floor (7th floor) as requested by me. The communication through the Telegram app was very helpful, the customer support team responds to the queries immediately.
Positives:
1) Communication through Telegram app during the trip
2) Cistomization of the trip as per my requirement
3) Arrangements of the cab on time ( except once, where it got delayed by 45 mins)
4) No hassles during the trip
Need improvement:
1) My advisor Shalini was very supportive and helpful throughout but was not aware of the correct process / meaning of the voucher and which tourist spot tickets will be provided in telegram app
2) The communication about the pick up and drop timings was very general and not customised. For eg: Last day my tickets were booked for Atlantis aquaventure from 10 am to 4 pm but the message says your check out time is at 12 noon and your flight is at night 9pm so you can utilise this time for personal shopping etc.
Actually these were not negatives but needs improvement. Overall my experience with trip factory for the Dubai trip was excellent and I recommend others to utilise their expertise in arranging the tours. My family members were also very happy. It is not that absolutely there were no hassles, but those were not directly under the control of trip factory.
Thank you Shalini and team for arranging this excellent Dubai trip
Positives:
1) Communication through Telegram app during the trip
2) Cistomization of the trip as per my requirement
3) Arrangements of the cab on time ( except once, where it got delayed by 45 mins)
4) No hassles during the trip
Need improvement:
1) My advisor Shalini was very supportive and helpful throughout but was not aware of the correct process / meaning of the voucher and which tourist spot tickets will be provided in telegram app
2) The communication about the pick up and drop timings was very general and not customised. For eg: Last day my tickets were booked for Atlantis aquaventure from 10 am to 4 pm but the message says your check out time is at 12 noon and your flight is at night 9pm so you can utilise this time for personal shopping etc.
Actually these were not negatives but needs improvement. Overall my experience with trip factory for the Dubai trip was excellent and I recommend others to utilise their expertise in arranging the tours. My family members were also very happy. It is not that absolutely there were no hassles, but those were not directly under the control of trip factory.
Thank you Shalini and team for arranging this excellent Dubai trip
