Pratyush Anand/B2C/EUR/GRPS review by Arindam Roy

- Planning (4.5/5): Their planning was almost flawless. Starting from VISA application to flight bookings, intercity and airport taxi, and most importantly the itineraries for each day was planned mindfully. I liked that every 1st day in a new city was given to us to decide what we wanted to do, or if we wanted to relax and their tours only started day 2 onwards. The only issue which I hope they rectify in future is that the flight landed super late at night (around 3AM) and hotel was booked starting the next day at 2PM in the afternoon. It was a roll of dice whether the hotel would accept early check-in and unfortunately, for us it was not in our favour and the hotel denied early check-in. We had to spend the night sitting on their reception couch, until other hotels opened after 6AM and it was extremely inconvenient. It would be better to have the booking made from 1 day before even if it adds to the cost, to avoid this inconvenience after a long day of travel.
- Accommodation (5/5): They did not compromise on the quality of hotels. We even got a 4 Start Hotel in Da Nang and it was amazing. The hotel services were great too. Breakfast was nice.
- Service (5/5): They have an amazing Sales and Support Team. They also have on-field support within Vietnam which is crucial in providing on-demand support. They also create Telegram Channel where they keep posting regular updates about next taxi arrival time, tour bus arrival time and status, etc. they also have great response times.
- Price (5/5): Very reasonable price

Overall, highly recommend Tripfactoy