Clinton review by Mithun B C

I undertook a trip with family ( a mix of elders and middle aged and children) to Hong Kong and Macau for 6D and 5N. To start off with the booking experience with Trip factory was very good. I needed someone to give me various options of itinerary, dates and hotels and Tripfactory did this very well for me. Clinton was the person front ending and he was very responsive and turned it around quickly. The web interface of Tripfactroy was excellent and got the trip information on a very user friendly webpage. Clinton effectively used the latest technology, whatsapp, email, phone etc., during the booking process. The only hitch was the tickets were issued only until 2 to 3 days before the trip which got me anxious but understood that it was owing to natural calamity in HK which caused delay in response from the airlines (Cathay). We had some issues in immigration as immigration officials asked a lot of additional questions. So including the flight delay we had a total delay of 3 hours getting to the hotel. But the delay was not attributable to Tripfactory. Also first day we had to make do with a delay of 2 hours in getting second room in Courtyard Marriott Sha-tin (inspite of arriving beyond their check in time) so 6 of us had to manage with 1 room. The rooms themselves were neat and the ambience was nice for a 4 Star property but away from city limits. The hotel shuttle service does help but is a little inflexible. Day 1 we managed to go to Symphony of Lights on our own. Day 2 and Day 3 was Ocean Park and Disneyland which was well managed. The SIC picked up at the right time and picked us back at the correct time. The logistics were well managed. The Dinner coupons were also made available per the agreed terms with Trip factory. We loved both Ocean Park and Disneyland and icing on the cake was the concluding Laser show and Fireworks show in Disneyland. Day 4 was the half day HK city tour. It was a little curtailed as we had to go to Macau . The guide who came along Kevin was very good and explained about various places we visited very will. We checked into Parisian Macau on Day 4 evening. The property was an awesome property. A real 5 star experience. We checked into 1 family room and 1 deluxe room. The family room was good, easily accomodating 3 adults and 1 child and view was nice. The Deluxe Room was ok but not upto Venetian standard. The Eiffel Tower view experience was awesome and owing to introductory offer, we got this as complementary with upgrade to 35th floor for 20HK $/person only. Day 5 was the city tour, we had some issues with logistics as the tour operator only turned up 2 hrs late. The Macau city tour was not that great as the attractions were not laudable. Macau city and the hotels were a treat to the eye. We could not go for broadway or other shows for want of time. The Galaxy Diamond Show was awesome and treat to the eye. The Parisian Macau hotel is good but the food especially the Indian food options (vegetarian) were almost non-existant which definitely needs improvement. On the contrary Venetian has good Indian food options. The direct connection from Parisian and Venetian was the good part. Even though a good 15 min walk, we were able to experience both the hotels. Overall it was a very memorable trip and thank the Trip factory team (Clinton for all arrangements and Amit for the useful tips). I recommend others to use Tripfactory's services and i will surely want to engage them for my next trip