Rabbila Arfa S review by Robin Singhal

I would like to share my experience, when i need them the most they did not respond, i was stuck in a foreign country, because of them. My flight was rescheduled from bangkok to bangalore but they were sending me the emails for bangkok to kolkata flight until the last hour, when i contacted them on telegram that if my flight is rescheduled due to bad weather, they said they are checking on it and didn't respond, they picked me up according to kolkata flight timings and thus my flight was missed. We booked flights on our own. We had a flight to catch for germany on next day, i told them this but they didn't even bother, later we booked flights and a taxi to reach our destination and we were not able to sleep because we have flights to catch on odd timings and we were so disturbed we forgot some things like liqueor and cosmetics which we bought from germany to put in our check in bags and were later confisticated by custom department, now when i am asking them for compensation, they are saying we can give you discount coupons on next booking, but thanks we will think 1000 times before booking again from you, we missed the flight to kolkata and were about to miss a flight to germany because of you. Rabbila was helpful but nobody from tripfactory bothered to contact us when we told them that because of you we missed the flight, they remain mum thinking we will sort it out on our own and we did, now we don't need tripfactory coz you made our life hell on the last day. So thank you for this experience.