Swetha S review by Ratnesh Sonawane
Will Recommend to Others
First of all, I would like to thank you for the detailed planning of the trip. It was planned & executed really well & was completely smooth. As soon as I arrived at the airport, the representative of Trip Factory & the local agency was available to greet us. We were introduced to our driver & were checked-in into our hotel. First hotel " Kuta Beach Heritage" was located near the beach with an easy accessibility to the nearby market places. The second hotel was " Arman Villa Seminyak" was also good but was far away from any of the hotspots in Bali.
Good things:
Location of Kuta Beach Heritage which were closer to main shopping center & pubs in Bali
Buffet Breakfast at Kuta Beach Heritage with live music
Private Pool & room in Arman Villa Seminyak
Free cycles at Arman Villa Seminyak to roam around & explore the city.
Friendliness of staff at Arman Villa Seminyak
Driver & tour operator " Kantun"
Overall planning & coordination of the tour
Things not so great:
Hotel standard compared to Trip Factory rating of 5 & 4 stars respectively. It didnt felt value for money.
Room in Kuta Heritage was most basic with no insulated door between room & washroom.
Breakfast at Arman Villa Seminyak good but was "a la carte" with limited options.
Parasailing at watersport was dropped & replaced by Flying Fish. The watersport agency had employees negotiating rates for additional rides. The rides were outsourced to local independent ride equipment owners who were running their own racket of negotiations undercutting the watersport agency itself.
Things which could have been better:
Hotel choice at Kuta beach or Room standard at Kuta Beach location. Didn't felt like a 5 star as rated in Trip Factory.
Freebies compared to plan sent by me during planning of trip were not offered(eg: Cruise dinner/Complimentary spa. etc)
Dates with hotels. We moved from most happening place to suburbs on New Year eve when it would have been better to be at the hotspot on day of New Year Eve. As a tourist, we rely on agency to let us know the right days to be in right place.
Overall I'm happy with the planning & coordination though there could be few more things done to give a "Value for money" feel. Would like to send my special thanks to Swetha for organising the trip & our Driver Kantun for his patience & hospitality during the trip.
Regards,
Ratnesh
Good things:
Location of Kuta Beach Heritage which were closer to main shopping center & pubs in Bali
Buffet Breakfast at Kuta Beach Heritage with live music
Private Pool & room in Arman Villa Seminyak
Free cycles at Arman Villa Seminyak to roam around & explore the city.
Friendliness of staff at Arman Villa Seminyak
Driver & tour operator " Kantun"
Overall planning & coordination of the tour
Things not so great:
Hotel standard compared to Trip Factory rating of 5 & 4 stars respectively. It didnt felt value for money.
Room in Kuta Heritage was most basic with no insulated door between room & washroom.
Breakfast at Arman Villa Seminyak good but was "a la carte" with limited options.
Parasailing at watersport was dropped & replaced by Flying Fish. The watersport agency had employees negotiating rates for additional rides. The rides were outsourced to local independent ride equipment owners who were running their own racket of negotiations undercutting the watersport agency itself.
Things which could have been better:
Hotel choice at Kuta beach or Room standard at Kuta Beach location. Didn't felt like a 5 star as rated in Trip Factory.
Freebies compared to plan sent by me during planning of trip were not offered(eg: Cruise dinner/Complimentary spa. etc)
Dates with hotels. We moved from most happening place to suburbs on New Year eve when it would have been better to be at the hotspot on day of New Year Eve. As a tourist, we rely on agency to let us know the right days to be in right place.
Overall I'm happy with the planning & coordination though there could be few more things done to give a "Value for money" feel. Would like to send my special thanks to Swetha for organising the trip & our Driver Kantun for his patience & hospitality during the trip.
Regards,
Ratnesh
