Syed Junaid review by Madhu
Will Recommend to Others
Positive: Out of 11 days of Vacation - 8 days went as per schedule, that is amazing! Better responses for day to day queries and concerns through Telegram. Flexible in rescheduling the tours on unforeseen situations. The food provided for lunch within the package had varieties in Phi phi islands trip and Bangkok safari trip. Not much variety but enjoyed the Thai food in Krabi Rain forest trip.
Improvement: 3 days the trip didn't start as per schedule for many reasons. Had to do few follow-ups to get it rescheduled, which could have been proactively handled well by TF team. The time and location changes weren't communicated to the concerned parties. I had to sense the issue (which many won't do) and inform the team for a reactive response. The food is worst in the Krabi four islands trip, there is no enough food/variety (only rice and no gravy to eat) :( !
Recommendation: Whether there is change or not in the itinerary, please follow the process to communicate the daily schedule and location the previous night in Telegram, so to avoid last minute confusion.
Improvement: 3 days the trip didn't start as per schedule for many reasons. Had to do few follow-ups to get it rescheduled, which could have been proactively handled well by TF team. The time and location changes weren't communicated to the concerned parties. I had to sense the issue (which many won't do) and inform the team for a reactive response. The food is worst in the Krabi four islands trip, there is no enough food/variety (only rice and no gravy to eat) :( !
Recommendation: Whether there is change or not in the itinerary, please follow the process to communicate the daily schedule and location the previous night in Telegram, so to avoid last minute confusion.
